At Acu Dao Natural Healing and Wellbeing, we are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.

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‍Collection of Personal Information

We collect personal information that is necessary to provide you with safe and effective healthcare services. This may include:

• Your name, date of birth and contact details

• Emergency contact information

• Medical history and health information

• Referral letters, imaging reports and clinical notes

• Appointment history

• Medicare, DVA, private health insurance or WorkCover details (where applicable)

• Payment information

‍We collect this information directly from you, your referring practitioner, or other healthcare providers with your consent or where otherwise permitted by law.

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Why We Collect Your Information

Your information is collected to:

• Provide assessment and treatment

• Maintain accurate clinical records

• Communicate with you about appointments and your care

• Process payments and health fund claims

• Meet our legal and professional obligations

• Improve the quality of our services

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‍Electronic Health Records

Acu Dao Natural Healing and Wellbeing uses Cliniko, a secure cloud-based practice management system, to manage patient records, appointments, clinical notes and communications.

Cliniko stores Australian customer data on secure Australian-based servers using industry-standard security measures including encryption, restricted access controls, secure backups and ongoing security monitoring. Cliniko acts solely as our data processor and does not own or use your health information except where necessary to provide and support its services or where required by law. 

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How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

• Secure electronic record storage

• Password-protected systems

• Role-based staff access

• Encrypted data transmission

• Regular software updates and security monitoring

• Staff training regarding privacy obligations

‍Only authorised members of our team who require access to your information for your care or administrative purposes are permitted to access your records.

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‍ Disclosure of Personal Information

‍ We will only disclose your personal information:

‍ With your consent

• To other healthcare providers involved in your care

• To Medicare, private health insurers or third-party payers where required

• Where required or authorised by law

• To trusted service providers who assist us in operating our practice (such as Cliniko), under strict confidentiality and privacy obligations

‍We do not sell or rent your personal information to third parties.

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Accessing or Correcting Your Information

You may request access to your personal information or ask us to correct inaccurate or incomplete information by contacting our practice.

We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

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Website Information

Our website may collect limited technical information such as browser type, device information and website usage statistics through cookies and analytics tools. This information helps us improve the performance and usability of our website and does not generally identify you personally.

You can disable cookies through your browser settings if you prefer.

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Contacting Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

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‍Acu Dao Natural Healing and Wellbeing

Website: www.acudaohealing.com

Email: brett@acudao.com.au

Phone: +61 7 3809 3804

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